Michelle E.

I have kept my stuff in 2 storage units for 3 years at Storage Rentals of America and during that time they have no security or camera's and my unit was broke into by some drug addicts and I still am not sure what all they stole. I paid my bill automatically without being late for 3 years, I contact them to let them know I need to delay my pmt for 14 days because I had a big expense I had to pay and they said yes without saying anything else (this is the first time I had not paid by auto pay and I called them and communicated my situation). Then I go to get into my storage and they put locks on both 6 days later. I called and they pretty much said it's in the contract...mind you this place has no lighting at night and the gate stays wide open...NO SECURITY! So then I pay just as I had promised on the 15th and 2 days later the lock is still on my 2 units. I call because I have to get my daughters furniture because she is moving, they kept me on the phone trying to reach the district manager because the local office is CLOSED on Wednesday! What office is closed on Wednesday!? After keeping me on hold for 30 minutes going back and forth, they said they would open it at 8 pm this evening. I said I need it opened when I get off work at 4:30 so my daughter can get her stuff, they said sorry, they cannot get there to take the locks off until 8 pm. Why didn't they take the locks off on Tuesday? They said 24 to 48 hours after payment, well today is 48 hours and they still have locks on my units. Even after they charged me 2 late payments on each unit and they raise their prices every year. My bill for 2 units went from $102 on one unit and $134 on another unit 3 years ago and now I am paying $136 on one and $195 on the other. It is highway robbery so this company does NOT care about customer service or helping those who have used them for many years, its all about the money and they do not improve their units with camera's or lights, they just do not care so BEWARE!