So I haven't used Uber yet, but finally Las Vegas is allowing Uber & Lyft to come here (the taxis have blocked it for years) & so I went to their site to contact them to find out when they are coming here.
I was shocked (thought maybe I was blind) that I couldn't find their contact page.
Sure enough, THERE IS NONE!
What kind of company has no way to contact them?
Then I went onto their LinkedIn page to voice my disdain & they DELETED MY POST!
If this is how they treat customers, I hope someone brings them down.
No one online should get away with hiding behind a website, NO ONE. Especially not a company that draws such attention.
What does Uber have to hide?
05-11-20 - I just found out that they are owned by google. No wonder.
01-22-23 - Wow, I forgot I wrote a review up about toxic Uber so many years ago. I moved outside the US, so have been using them off & on.
First they stopped letting me use my US credit card even though it IS an American company, their Uber Eats app has glitches which cost me food & money & then the last time I used them for a pizza, the driver never came to the door & so I was forced to "try" and deal with their customer service.
THEY HAVE NO CUSTOMER SERVICE. I can't get a phone number where I can speak to a human being.
Everyone here either refuses to speak to me in English, says they can't understand me, refuses to remove the charge from my account, sends out the same generic message over & over & over again, AND refuses to let me speak to a manager. I've tried almost 10 times (me & others) to get this resolved and we can't.
I've checked on other review sites & it's clear now that Uber is a scam company.
They have charged many customers fees they never agreed to (on the Uber side) & they refuse to refund them.
They are a monopoly forcing us to use them because most of us don't have another choice.
Things will only get worse.
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