Michelle S.

BED BUGS DO NOT STAY HERE! Econ Lodge Ankeny Des Moines Iowa. We were traveling through and stayed one night. The next day my daughter was covered in bites and MD verified they were from bed bugs. When we contacted the hotel to let them know the front desk apologized and promised a refund and a call from the manager. We have called 4 times and no response from manager and no refund. We are continually told the manager will be back the next day and will call and they never do. On the 4th attempt to talk to a manager I was told by the male at the front desk that "nothing was going to be done and the manager was not going to call". The seriousness of the situation and the need for two medical visits warrants a call from the manager. DO NOT STAY AT A PLACE WHERE THE MANAGER DOES NOT CARE ENOUGH TO GIVE SOMEONE WHO WAS INJURED AT THEIR FACILITY A CALL BACK. BED BUGS have been on multiple reviews for this site and they are still denying they have an issue. The photo below is of my daughters arm. Her whole body is covered.