Michel N.

I was all set to write a scathingly negative review due to the mishandling of a customer service issue, but finally got through to the right people and everything got handled quickly, better than expected. Clearly, the company is making strong efforts to improve customer service, and with the right leaders in place, it sure looks to me like they're succeeding.

I was probably one of the 'annoying' customers... asking a lot of questions and not being decisive. But, the 'Smiths' were incredibly helpful and gracious, and eventually helped me make the right decision. It's a rarity these days to get such a high level of customer service -- especially when combined with really low prices -- but Sound Smith delivered in spades. You can tell they are driven by a real passion for making music.