Michi M.

TAKING CARE OF THAT COMPANY

That was the worse customer experience I ever had! TECH-RABBIT is selling CERTIFIED REFURBISHED" articles on different ways. One of those is eBay! They are advertising with a one year warranty and fast replacement and a good customer experience!

The truth looks different!

I paid different articles on eBay for my Smart Home system. All articles were certified refurbished and I expected a good and working condition... Due to my busy life with a lot of business trips it wasn't possible to test each article after it arrived.

The first worse thing was that the batteries on the Philips HUE Motion Sensor was empty. So I need to go and buy new batteries. After one week the sensor doesn't react anymore. No LED light, undetectable through the app. I can't reset it, changing the battery again doesn't solved anything. So I started contacting the seller! Within 14 days I copied and pasted my message every day! No reaction! I sent a request over the www.tech-rabbit.com homepage... Nothing! No answer! No reply!

Finally I made my NEGATIVE FEEDBACK on eBay...
-> SURPRISE SURPRISE: TECH-RABBIT contacted eBay deleting those feedback and eBay did! I called the customer service of eBay and explained the situation but eBay can't refade a deleted feedback. I should open a return request on eBay. I DID and it was denied by the seller and closes.

At the end TECH-RABBIT is cheating the system and cheating the customers! There are many more having the same experience but it's still the method of TECH-RABBIT.

Right now I have a defect article, no money and no regular chance to do anything! Taking care of buying articles on that store. I have copied everything and will join the US office of my German lawyer.

Hopefully I gave you a good example to you making the right decision where to buy! I attached the overview of my sent messages and date and although the automatic reply after I sent the request on TECH-RABBITs Homepage.

NOTHING HAPPENED