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I ordered from them because there price was competitive and their web site states 100% free shipping. That is a false statement. They not only charged for shipping but they are making money on it. They also don't show you what the freight is going to cost you until they ship it and send the invoice. Because it was not on the charges at check out I assumed it was free like their web site states. That is not correct when they send you the email that your items have shipped that is when you first see the shipping charges. $25.00 for 4 small filters on USPS and they say they only charge what it costs them. From my experience shipping USPS I don't think that is true either. I was told they were going to credit me 5.00 for a coupon I missed on the web site but they did not do that either. I am not buying any more of my filters from them and my recommendation is you don't either.
You did get your additional $5 off Coupon, and "your shipping costs" (Class A) were clearly stated on all the policy, product, and all subsequent checkout and final pages in regardless to your order. WE have found our method is less expensive than the Shipping Calculators based on Weight and Distance and SAVES ALL OUR CUSTOMERS BIG $$$, as we Discount ALL Shipping where it is applicable.
We have been in business for over 27+ years, and we pride ourselves on our customer service.
Your order ARRIVED AT YOUR DOOR ONLY 2 DAYS after you placed your order and we shipped your order Priority Mail. ( **2 Days for Delivery!)
Yes... We do offer 100% Free Shipping on many Hundreds of items, and we did not deny you any request.
You ordered from my company because we have some of the best prices online and super fast shipping,... shamefully, your inability to read, is not a flaw on our customer service. **We did not mislead you.
Your Negative Review was completely unwarranted and for what?...$5 Dollars ( Which you did get back, it is just did not post yet)
**You must be a Democrat / Lefty. They are ALL extremely unkind and lack real intellect. - jacques@superwater.com
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Thank you for your review, Mike. We are happy you had a good experience!