Mike E.

CUSTOMER NUMBER: *******

I have been trying since June 2021 to cancel my subscription. I have had numerous phone calls where I have had to wait over 45 minutes for someone to answer the phone. I work for the NHS and have better things to do on my days off. Finally, I got through last week after only 25 minutes. I was told they would not cancel my account for reasons that were not explained properly. I was told the call was recorded, but when I said I was also recording the call, which all my work calls are, Verdure (Sophie from Newcastle) put the phone down on me.

Sophie told me that I should expect debt collectors. Well listen here Verisure I have written to you and you still ignore my instructions, I therefore have no worries about defending a CCJ.

I selected a rug on their site, but when it went across to the basket the price had gone up by £500 with no warning. All very dodgy. I spoke to the company and they promised to honor the original advertised, but then changed their mind. They don't answer their phone in the UK. All in all terrible service and probably a scam.