Mike L.

Purchased a couch and expected delivery in 4 months. Sold my old couch a week before delivery date. Contacted customer service to find that it would be an additional 2 months before delivery. 2 months pass and I'm still waiting so I contact again and told it's still a month away. I'm now on holiday so I ask them to contact me via email so I can have a family member accept delivery. So they call instead while I'm overseas and I don't get the message. I phone again to arrange delivery and I'm told the couch is ready for pickup. While I've already paid for delivery I have to convince the bay that I've already paid for delivery. Problem solved so I think but I again have to confirm delivery and again told it's ready for pickup. If all goes well I'll get it Friday 8 months and 1 week after I paid for it.
Never again will I step foot in this store.