I have ordered from this company 3 times, a total of 7 knives. All 3 orders took forever to arrive. 2 of the 7 knives arrived busted, loose and literally falling apart (proof that they don't even glance at these things before they ship them). The others were in good shape, but all attempts to contact this company by phone or email were frustrating beyond belief. They do not answer the phone and almost never respond to emails. When they do answer emails, it's to tell you to ship the defective products back to them (at YOUR expense) so they can be replaced--which they never are. In one case, I followed their instructions and sent a busted knife back to them and they just ignored me after that! Their stuff is super-cheap but if you get one busted knife in your order, there go your savings!