Mike O.

I rented a car through them and it was a good experience until the end. The car came with 100 miles free, $9.99 per mile after. I was enjoying the car and decided to go over the 100 miles, even though I knew it would be expensive. When I returned the car to the owner (host) he went on the Turo app and put the extra miles in. I was able to view the invoice right away but it said $10.49 per mile. I asked him about it and he said he only charges $9.99 per mile. I disputed the invoice and filled out all of the required fields to do so. The next day I called Turo and the rep said the charge is $10.49 per mile, I said no, the agreement shows the lower rate and I have screenshots to prove it. She said send them via email which I did. Later that day I saw that they tried to charge my card for the original invoice! I was furious! I spent two days going back and forth with them, they never addressed the proof I had nor did they call the host to verify. I had to call the host and ask him to call them which he did, only then did they agree that the lower rate was correct.
This was supposed to be a bucket list, once in a lifetime experience for me (I rented a Lamborghini) but this whole experience has tainted it.
I hope this helps anyone who is considering renting this way to research thoroughly any and all companies who provide this service.