Barbara H.

I originally booked this trip with a young man named Errin. I was very happy with how he let me know everything up front and it was a very easy process to reserve the car for my trip. Unfortunately there was some kind of vandalism to his vehicle from a client, and he had to cancel my trip and I got a full refund. While I highly recommend Errin, I was not so fortunate with the person who I ended up booking with, Shyarah L. I should have backed out immediately and chose someone else as I felt like a criminal the whole time during the booking process. I already authenticated myself with the turo app but she requested my ID again which I was not comfortable with. Also there was a process with the code to get into the car which I had to ask her for she did not provide that. And while my trip started at 8 a.m. she did not provide me with the exact location of the car at a Target parking lot until the next morning and for some reason she claimed there was some sort of website glitch so I ended up taking my own car on the trip because it was after 8:00 a.m. and the company still charged me the fee for same day cancellation. I provided the notes on the website and the times where we exchanged dialogue and it was after 8:00 a.m. before her information was uploaded so I should have gotten a full refund. When you do everything last minute there are always problems, and I got the penalty. Also I spoke with a representative from turo that same weekend and they assured me that I would get a full refund so they lied. She should have provided all the details I needed to get into the vehicle 24 hours in advance! Beware of Shyarah.

One word BEWARE! The other reviews are spot on. This company makes it impossible to do a return. The quality of the clothing is a 360 from what is pictured online. Once I received my items the next day I immediately reached out for a refund label as nothing was included in the packaging which immediately made me suspicious. No packing slip nothing. With a few brief conversations and a maze of taking a video of the item and the front of the packing material it took them 15 days to "approve" my return. As was mentioned in another review you also had to include the original tracking of the packaging and include a receipt of your order which I did not receive a paper receipt so I will have to log into WhatsApp and print the digital receipt of my original order. It's now past the 30 days of being able to return. I'm probably not going to return the items now because on top of the cost I will be paying postage to return them so I will be out more money I'm probably going to contact the better Business bureau.