Called up to cancel the order 5min after placing order since I noticed they added tax at the very end of process. After waiting for 30min, customer support rep said "ok, its cancelled now". Forgot confirmation number since I was in a hurry to next business after waiting for 30min. I also sent email to confirm cancellation via email just in case. I do not know if they forgot or intentionally forgot, they shipped the product by ignoring my cancellation. I still should be able to ship it back as a return process, but why should I pay for expensive shipping fee? Something very wrong with this company