I bought a steam cleaner from them.
It was broken and I made a video and sent it to them.
They wasted my time for 1 months and they kept sending me emails telling me that they're following up with the provider of that steam cleaner.
And at the end, they just ignored me altogether.
If you can't support your product, you're being a j*erk by selling things you don't own and you don't warranty.