I ordered 2 BOOKS, just 2 simple novels from Barnes and Noble days ago. STILL NOT PROCESSED, and definitely not shipped. I've reached out to 'customer service' (which is anything but) several times, but to no avail. All they can say is "it's up to the warehouse and they take 7 days to process. Your order can take 3w to be shipped". WHAT?! For 2 BOOKS. I checked and Amazon has the books in stock and would deliver in 2 days. I will NEVER order with BN again. No sort kf customer service at all, then when they close down, they'll look surprised.