M M.

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1 Review by M


Once delivered the original oak floor took a month and a half to be installed. When we started to walk on the floor within hours it began to splinter. Some boards were higher than others in elevation. There were strange gaps. The installer used the chopped off ends of boards (some as short as 8") end to end instead of using a longer board. It looked terrible. It was dangerous. A small child was stuck with splinters while playing on it. For months all I got from their customer service was that it was MY fault the floor was not installed properly and they did not have to honor their warranty. It took them six months to finally replace that floor. Six months that our lives were turned upside down because we couldn't put furniture in the room because we were WAITING and WAITING and WAITING for them to do what they were supposed to do. Finally after six months of excuses they finally installed a replacement floor. It's vinyl - no opportunity for splinters. After looking at the sample board in the store and were given a sample to take home we chose a nice dark brown. When installed it turned out to be striped with large areas that are not pigmented. More Junk. If I wanted a striped floor I would have chosen one. See picture below of the sample provided by LL and the actual installed floor.
If you want to waste your money, experience abuse and aggravation and still in the end have more junk installed in your home - buy from lumber liquidators. So much for Truth in Advertising.

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