Maureen M.

I purchased Christmas decorations from Lightinthebox. I was given a range for the date to arrive. It took 3 weeks and the products were crushed into a box. The decorations were nothing like the pictures. They were cheap, trashy looking and were made poorly. Since they were crushed into a box, I spent 15 min trying to make one of 8 of them look decent. Honestly, there was nothing you could do to make cheap, trashy items look good. I decided to return and found out I had to pay for them to be returned to China! They quoted $10-40 to return. It cost me $90. After filling out the international forms, paying this amount, I had to spend 30 min trying to figure out how to provide Lightinthebox with the receipt and shipping tracking number (a requirement by them). I am not sure it was wise for me to spend more money to get my refund but I was curious if I would receive my $235 refund.

I used Nationwide in my move from Ca to NC. Like so many others on this site, my cost was finally 2.5x more then estimate. Despite me measuring my boxes, counting them and making updates before I moved, my move cost more then twice as much. The method they use is Nationwide sells your move to another business- in my case COBRA moving- they show up and wants to get paid more to even start moving with cash or banker's note. So imagine selling your house, having movers show up and demanding more money before they will start. It is blackmail pure and simple. In NC, on receiving my goods, the truck driver (who spoke Arabic so we had to use Google translate to even know what was going on) called and said Delivery was in 2 days on Easter Sunday. I requested a change since we had celebration plans and was told that would cost me $1200 more so I agreed to Easter Sunday. They indicated it was still going to be another $1600 in cash. Again when they showed up the would not unload without getting $1600 more. Again they blackmail you, they have your furniture and so they shake you down.

Another thing Nationwide did was: Before the move I called several times to buy the extra moving insurance. After a week of calling every day and leaving a message, I called and kept calling back until they let me talk to the person who handled insurance. When I finally had him on the phone, he informed me it was too late to add to my move. I explained I had called many times and he never called me back. Our compromise was to have him take the time to extra wrap my products. Everything arrived either totally broken or nicked and damaged in some way.

I plan on filing with the BBB to ensure consumers are forewarned about both companies and their unethical practices.