Monisha K.

The first 2 were seamless and I'm hoping for continued success with this website.

I ordered toothpaste for my cats on April 4th using their promo code for Easter via ground shipping. I received an email saying the products would arrive on April 12th. There was nothing in the mailbox. I filed a case with USPS immediately on the 12th and then called Healthy Pets to document the issue. I was told that I should give USPS some time to respond. I updated them on Friday April 14th that I received nothing from USPS nor have the items arrived. They said they will get manager approval to reship and email or call me with the update. I received no communication. I called again Monday and was told the manager was sick and will handle it tomorrow. I gave it an extra day and contacted them today, April 19th and was told that the manager said it's not their fault and they cannot do anything until I hear from USPS. Please note, I have been attempting to contact USPS daily as well with no success. So ultimately, I disputed the charge with my credit card today. $54 for cat toothpaste that never arrived is unacceptable nor is Healthy Pets crappy service. I have called almost daily as they kept saying they will reship as soon the manager approves it. After one week, they now say they won't do it. Pathetic. This is not my first bad experience with them but due to Covid and other issues, I have come back a few time to give them another chance as I used to have great experiences with ordering from Healthy Pets at first and was hoping for consistency. After multiple damaged shipments and delayed shipments and not this NON shipment, I cannot in good faith order from them again despite their nice promos.