Isis K.

It had great potential but their customer service isn't good, transactions even small ones take days to show up on your account and then days for it to stop pending. They repeat themselves if you speak facts that they can't rebuttal. I was told there's two types of available balances and we are only able to see one and responsible for any transactions we are not aware of due to not seeing both balances. Lots of idk and pauses from customer service when they see you are right but don't know what to say about it. Someone higher up emailed me, said her peice, and said the communication line is closed. That is extremely disrespectful, you dont contact someone about an issue and tell them they cant respond to you like im some child! Never had to deal with such foolery at any other bank I've been to. They wont even take my screenshots of proof. Guess that's why they have to jeep interest rates so competitive.