- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Regarding my xmglobal transaction account number *******, a bonus was added to my account after I made a deposit. After this process, I followed my positions by trading. I actively carried my transactions until the next day and tried to move my Gold positions towards my TP target. After completing my target, I submitted a withdrawal request. In the e-mail sent by Based on the work I did on the chart, my withdrawal transaction was rejected due to reasons unrelated to me, such as an IP conflict, my profit share was deleted, and an e-mail was sent to me stating that only the principal amount would be refunded. I do not accept the accusations made against me, it does not allow you to withdraw money. Until the withdrawal request, no warning or e-mail was sent to me. Even though I informed the company via e-mail that I had no information about the account mentioned under the name of IP conflict, I did not receive any positive response. Xm Global does not pay my withdrawal request of $3451 along with my principal. İ sent dozens of mails to them to pay but no response,all documents are attachted
Tip for consumers:
Despite all my efforts and requests, they only refunded my deposit amount. They deleted my profit share from my account and blocked my access.
Products used:
gold,currencies trading
MERVE hasn’t received any votes.
MERVE hasn’t received any thanks yous.
MERVE doesn’t have any fans yet.
MERVE isn’t following anybody yet.
Empty.
Hi, This is a fraud application, please stay away from it. An incident took place with me in...
Dear MERVE,
We apologize for the inconvenience you have experienced. At XM, we take withdrawal requests seriously and aim to ensure a smooth process for our clients. We understand your concerns and would like to investigate this matter further. Please provide us with your account details via our secure communication channels so we can address this issue promptly. Your satisfaction is important to us, and we are committed to resolving any issues you may encounter.
XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear MERVE Y,
Upon thorough investigation of your case, we found that both of your accounts (numbers ********* and *********) were marked with Bonus Abuse status on 05/01/24, as outlined in our Terms and Conditions. This status indicates that there were concerns regarding the usage of deposit bonuses for 'cash-back arbitrage' activities, which is a violation of our bonus terms.
As a result, our Anti-fraud Department took the necessary action to close all of your trading accounts held with our company and nullify all trades carried out in those accounts. This decision was communicated to you via email, and you were advised to submit a withdrawal request for your remaining balance.
The investigation also revealed that your account was connected with a previously blocked account, which aligns with our policy to prevent bonus abuse and maintain the integrity of our trading environment.
The email communication you received clearly outlined the consequences of any attempt to open a new account and emphasized that profits may be adjusted accordingly. This action was taken to ensure compliance with our Terms and Conditions and to uphold the fairness and security of our platform.
We understand that this may be disappointing news for you, but please know that our decisions are made with careful consideration and in accordance with our policies.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and provide any clarification you may need.
XM Team 🚀
BIG. FAIR. HUMAN.