Victoria B.

Something as simple as a clogged sink is too much for Choice home warranty. They sent a contractor out who told us it was fixed, took our money and rushed out the door. Immediately the sink was still clogged and I called the number. I was told I have to file a new claim and so I did that. They send the same guy out and he even admitted he didn't know much about plumbing and told me to file a new claim so that they would send someone else out. And said he had to run to his truck and he would be back with some information. He left and didn't say a word. We were then charged for that visit as well even though he never step good in the kitchen. I went back and forth calling customer service for over a month and each time I was told this exact phrase "we have no control over what our contractors do or say". What?

I had to call a supervisor and she gave me the steps to follow to file a new claim. I did that. But no one ever came after waiting 2 more weeks. I called again and was told that that supervisor closed my case and it was my fault for waiting around. I finally did the reimbursement option so I could get an actual plumber out here and they immediately saw the issue and fixed it EASILY. I sent the bill and followed all of the steps and within 30seconds of sending it, I received a text saying my claim was reviewed by a "specialist" and denied. Even though the contract states this is a normal coverage they do. Clearly it is a bot reply and no one even looked at it before denying it.

It should not be this hard to talk to a competent person or send an actual plumber out. I never got my money back for the 3 service charges (also in the contract) DO NOT TRUST THIS COMPANY OR WASTE YOUR TIME.