Customer care is incompetent and hides information to profit. They hid conditions to attain the rebate for a phone-buy before cancelling the service and later told me they will charge me an additional 150$ as one of the conditions is not met. Network coverage is also horrible. People called and couldn't reach me on several occasions. Their coverage map is a lie. Even if you are lucky to get a bar or two, you won't be able to do any video calls. They rely on wifi calling, but this feature is now available to all cellular network companies.