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I was asked to pay $5 refundable fee, but as soon as I answered I was charged $75. I gave them the card that had only $10 in account, they charged me $5, tried to charge my card for $75 multiple times and did not answer my question. They said I had to wait for a lawyer to answer my question, I waited for 45 minutes, no response.
I don't understand why you said "free" resume in the beginning
* ResumeGenius attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Muza,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message shortly to obtain your account details.
Thank you.
Regards,
Resume Genius
Muza I.'s review of Howly earned 2 Very Helpful votes
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The option to pay 1$ request fee becomes a 30$ subscription (no permission of mine) and still...
Hello, Musa. Thank you for the feedback. During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (855) 685-2155 or reach out to us via email at billing@howly.com.