Naeem S.

I've recently had several Daraz orders arrive significantly later than promised. And someone are still waiting for more than month. Unfortunately, registering complaints through their standard channels (calls or emails) seems frustratingly difficult. Even the AI chat support appears designed to deflect attempts to register issues.
To add to the confusion, the tracking IDs list PK-DEX (Dreamco Express Pakistan) as the courier. However, based on my research, they don't handle Daraz deliveries. This inconsistency raises serious concerns about Daraz's transparency and commitment to customer service.

Given these repeated issues, I'm left wondering if Daraz is prioritizing efficiency over customer satisfaction. While on-time delivery is important, a seamless complaint resolution process is equally crucial for building trust. I urge Daraz to address these concerns before they erode customer confidence.