Na H.’s Reviews of Budget Heating and Air Conditioning & more

Na's Profile

Review 1
First Reviews
0
Votes 0
Thank Yous 0
Fans 0
Profile Views

76

Contributor Level

Total Points

HVAC

4/8/22

I purchased what was presented to be a metal return air can with insulated sides (Return Air Box, Register Boot 24" x 12" R6). The air can ended up having the entire top side made of soft fiberglass, i. E., no metal whatsoever. The soft top is weak and continuously sheds fiberglass, a dangerous/damaging situation under return vacuum. The website description is incorrectly worded and the photo is misleading. Hopefully they change their website description. Budget customer service is unwilling to accept any responsibility for their errors and now I am stuck with this item and out of money for the part plus shipping.

Tip for consumers:
Out-of-state buyers be very careful before doing business with this company. Do not assume anything, ask very specific questions and get everything in writing.

Products used:
None

Budget Heating and Air Conditioning product 0

Budget Heating and Air Conditioning product 1

Comments (0)
3.1K Views

Helpful (0)

Thank you

Trent T. – Budget Heating and Air Conditioning Rep Over a year old

Hello,

Thank you for reaching out and we are sorry that you are dissatisfied with the product. However a fiberglass duct board backing is standard on all return and supply boots. This is by design as this is where you cut a hole and insert an appropriate sized tab collar matching the inside diameter of your flexible duct. A metal backed return or supply air box as you implied is typically only used on metal ductwork or modular homes. We disagree with your statement that this is a dangerous/damaging situation under return vacuum as again this is industry standard and has been done since the creation of flexible duct work many years ago. In addition underneath every return box under features it says the following statement "Durable metal construction insulated with a fiberglass back for a choice of collar sizes"

Regardless of the above our customer service team still did offer to partially refund your order to which you denied as you wanted a full refund.

Sincerely,
Budget Heating