N M.

We booked our Dubai tour with them, the tour guides and drivers were great, When we returned back home, saw 3 transactions on our credit card bill which we were not aware and had not authorized, Upon contacting the agent Siddharth (who had helped us with the booking) he advised contacting our bank as they had never charged it, he confirmed that the 2 transactions we had paid for are the only valid ones. He totally ignored my question that if you did not charge how it will show on my credit card bill. I filed a dispute with my bank, in response Rayna tours sent receipts of some other person to my bank suggesting that the charges are correct (I have copies of these fraudulent receipts which my bank sent me).
I am not sure if they do this fraud to most people especially those visiting from USA or Europe. I tried working with Rayna tours for almost 2 months to get it resolved but the agents stopped responding to my messages after I told them that the bank responded, and you guys have sent them fraudulent receipts. I have screen shots of my WhatsApp chat with the agent which proves these 3 charges are fraudulent, but Rayna tours is not refunding it. I filed a fraud with my bank last week.
I would never advise my family and friends to book through Rayna tours and considering legal action against them as well for the fraud. I also urge those of you who have booked through Rayna tours in the past to check your credit card statements as most of us tend to overlook them.