Nancy C.

Shopping at Penningtons used to be a pleasure and the sales associates were always attentive and always saying if I needed some assistance to let them know. Last Wednesday I was in the Ottawa store to find some t-shirts, sweatshirts and capris. The t-shirt selection was adequate, however, some styles only had one t-shirt left in size 6 and it was disappointing that they have not replenished their stock with lower sizes. I asked if they had a sale on and the girl kind of mummbled details and walked away before I could ask another question. There were three sales associates and they all seemed to be mingling with each other and I never, ever saw them assisting a customer. I must say that the girl at the dressing room was the only friendly person and did offer clients to get other sizes. It was not a pleasant experience. When I went to the cashier I felt like I was disturbing her and she really didn't make an effort to make contact with me except to ask if I wanted to purchase a bag. I am appauled at this inferior service and lack of respect shown to the customers. Website says that you can order on line and select a store to pick it up from instead of home delivery. When I inquired the cashier said Pennington's has never offered that service and only curbside and item has to be in store. She seemed agitated that I would suggest that option. All in all I am not satisfied with the lack of selection and sizes and most of all the lack of professional service that makes customers want to come back. Thank you