Nancy K.

In 2017 we stayed at the Grand Mayan in Nuevo Vallarta. We had no intention of purchasing, but after a day long session, bought in to the tune of approximately $85,000. We love the resort and have traveled there about once a year taking family and friends. Many of them have returned by themselves because they enjoyed the facility so much.
So... what is the problem?

Each time we have visited we have been pressured at check-in by the withholding of our key and the "your room is not ready" excuse until the sales people try to browbeat you to attend a sales presentation where they try to upsell you. We liked what we purchased and had no intention of buying more so had to get nasty with them to decline the meeting.

This time we decided to attend the meeting as we were anxious to hear about new happening.
We made our reservations 3 months in advance. Upon arrival at the Grand Mayan we were given a 2nd floor room, backside of the building above a very busy, very noisy, work area. We begged for a better room and we're told flat out. "nothing is available". We later found out why they gave us a crappie room.

All that being said, we arrived at our "breakfast" anxious to hear what was new and to find out why the priority room assignment that was promised at time of purchase did not happen.

Now the "good" part. We were told that a conscious decision to put us in the crappie room had been made because our contract was about to expire! WHAT?

They proceeded to tell us that at the end of 10 years we were to loose our rights to stay at "our condo". That it reverts back to the company. All we need to do to keep using it is to "re-purchase" at the same rate. We give them another $85,000 and we can come here again. My husband and I both about passed out. When we purchased we were told that the 1st 10 years we had availability of 3 weeks a year. After that it would drop back to 2 weeks a year. We both remember it clearly. We do have a second option. We can pay $3000.00 and then would have access to the summer season only and the smaller less desirable resorts. If we don't do either of those we loose our entire $85 000, investment. I guarantee we would not have spent $85,000 for the opportunity to access the resort for 10 years. Of course you still had to pay the going rate. After all this they had the audacity to try to sell us the deluxe suites at the Grand Mayan. An Up-sell. Of course they started the meeting by saying it was not a sales meeting. They totally screwed us and were still trying to sell. Gave us $#*!ty a room and then expected us to cough up big bucks. What a crock.

We got screwed! Run away!