Natasha F.

I have returned 12 outdoor lights (within the timescale for return), as I was not too fond of their size. The company is now trying to avoid a refund by alleging that they have been fitted, and due to that, they cannot provide me with a full refund! Such a lie; the electrician has not even looked at the lights. The company is committing fraud to avoid refunding its customers!

Avoid it if you can. Be aware if you want to return something that the company allegedly withholds 10% of your money.
It has not been written anywhere. Moreover, the received item even was not opened. While waiting for a week for the delivery, bought it somewhere else, and therefore do not needed anymore.
Generally, they are not happy if the subject "returns" is raised. It sounds like the company is very dishonest with customers.