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Copy of communication with the seller:
Steve
There is a very serious design flaw with your product.
I ordered expensive prescription glasses with every added cost option.
They remained in the case YOU sent them to me in, as backup.
On Friday I needed then, took them out of the box and put them on.
They were unusable.
The coating cross-polymerized with the plasticizer used in the foam of the box you sent them to me in and crinkled.
These expensive glasses are thus rendered unusable.
I want a replacement.
Calling yielded zero results.
I am an Engineer in the medical device industry, it is very obvious what has happened here. It is not the first time plasticizers have migrated...all yo need to do is replace the glasses. Had I made the same error in my work, imprisonment and impoverishment would be likely.
Tip for consumers:
This is a design flaw. The packaging they use causes plasticizer migration from the protective case into the coating of the lenses rendering them unusable. I'm an Engineer and well aware of such design flaws, Goggles4U should know this too. They refuse to replace these expensive glasses
Products used:
Prescription eyeglasses
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Hello Nate,
Sorry to know about the issue occurred with the glasses. Please provide your order and contact details so we can look into the problem.
Regards,
-Goggles4u