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Neha S.

Contributor Level

Total Points
80

1 Review by Neha

  • BigBasket

3/29/24

My orders don't get delivered in the delivery slot booked by me and get cancelled by them without informing me. They lie blatantly and give frivolous excuses like not allowed inside by security and my number was not reachable which are both shear lies. On raising the issue with customer care only shallow promises are made and no action is taken to resolve the issues. This is not a one time experience. I have gone through this hassle multiple times over the last two years. Pathetic level of services and heights of unprofessionalism! They should just shut shop as they don't value their customer's time.

Tip for consumers:
My orders don’t get delivered in the delivery slot booked by me and get cancelled by them without informing me. They lie blatantly and give frivolous excuses like not allowed inside by security and my number was not reachable which are both shear lies. On raising the issue with customer care only shallow promises are made and no action is taken to resolve the issues. This is not a one time experience. I have gone through this hassle multiple times over the last two years. Pathetic level of serv

Service
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