Nelson C.

We spent over an hour selecting 4 pairs of shoes
We made sure to select the shoes that were 10% discounted
We proceeded to pay and the cashier brought the shoes with higher prices without any discounts
My wife let her know that the shoes had signs with discounts on them
The cashier calls her manager on the phone and the manager happens to be exactly on the same aisle where we have selected the shoes.
She indicated that the cashier machine price was correct. My wife then said that we selected those shoes because we knew they were discounted, otherwise we did not want them.
The cashier told us to go back to the aisle and speak to her manager.
Once we arrived in the aisle, we noticed the manager was changing the price signs of the shoes with more expensive signs. We told her, that was not the price we saw when we took the shoes. She said she was placing the correct signs on them. We noticed the name of the shoes of the sign she placed was not even the right name for the shoes we wanted to purchase.
We told her, the shoes we wanted are the ones who's sign you are holding in your hand and you just removed. That sign had the correct name for the shoes and it was reflecting the 10% discount.
She just said she was correct and that price was wrong to begin with. So, I said you just lost over $200 in sales.
She acted like she did not care a bit. So we left the store without any shoes and we are never returning there.
The manager and cashier both were very young and inexperience with customer service. The experience was terrible. I will never visit this store again.