I've been a cluster owner for many years now on ark survival evolved and now ark ascended.
The servers are always laggy, and stuff starts to break after the 14 day grace period so noone can get there refunds.
When coding servers for asa lines of code double on there own, which voids the codes from working. Customer service takes up to 2 days to respond and if your server is down for that time... we'll tough luck you won't be refunded or credited the lost time it too for them to respond to your issues.
I hate nitrado with a passion and will never play ark ascended again due to them holding a monopoly on the hosting options. F wildcard and nitrado. If I could give them a zero star or negative star I would.