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Nicholas A.

Gloucestershire

Contributor Level

Total Points
80

1 Review by Nicholas

  • VictoriaPlum.com

9/17/22

Ordered three items first two were fine. The third a sink as you can see arrived cracked, fair enough another was quickly send this arrived with the corner broken off, the third was unbelievable broken clean in half.
Customer service is virtually non existent as can only speak via online chat.

No flexibility you can only refund or replace not always as straightforward as you might imagine.

In our case we have had marble worktops ordered with exact measurements taken for the sink so we are stuck with it.

Asked to speak to a manager and was refused. Customer service awful and will never use them again. As rude and unhelpful as they can be. Shocking.

Tip for consumers:
That there is no contact with customer service other than by chat which is not good enough.

Products used:
Taps, sink,

Service
Value
Shipping
Returns
Quality

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