Nick F.

--Update--

Communication didn't improve much. I finally recieved my wheels a week after posting this. The two read wheels has damage on the lip of the wheel. I contacted CarID about it and was told that they would open a claim with UPS, and that once UPS had collected the wheels and finished their review that CarID would put in a replacement order. After taking almost a month to get to me the first time, and not knowing how long it would take UPS to do their thing. I asked them about a partial or complete refund. They offered me $140 refund for two damaged wheels, or a complete refund. I explained that $140 was not adequate to compensate me for the all of the hassle and the damaged wheels and that if they couldn't do better than that for a partial refund then i'd just return them. While I was waiting for a resolution I disputed the charge on my card. Eventually they got back to me and agreed to a partial refund that was acceptable. I removed closed the dispute on my credit card and they refunded the money they promised and offered me a gift card for my trouble.

I sure wish the process had been less stressful and troublesome, but in the end they came through and made things right 100%. I'm changing this review to 3 stars. If I didn't have to work so hard to get the results I did I would probably rate them as 4 stars.

--Original Review---

I'm trying to get a status update on my order (#*******) but no one in the customer service department can seem to reach the "warehouse" to get an update. I was told on July 6th that my wheels were in the warehouse and they should ship that day or the next day, but they couldn't contact anyone to get more specifics. I was also told I'd get an email within 24 hours with more information from a customer service rep. That email never came. I waited patiently for 3-4 days before I called again today. When I called I got the same explanation as before. I was told it should ship today or next Monday, but they can't reach anyone at the warehouse to get me any additional information. When I placed this order over the phone (06/23/2020) with Juan I was given very specific information about shipping dates. I was told that two of the wheels were in Ohio and had to be shipped to California to be mounted and balanced but that they would definitely ship by July 6th. Now i'm being told they are in a warehouse in Florida on the opposite end of the country. No one in customer service can help you with anything. All they can do is "look at order details", which don't ever seem to contain any details that aren't already on their website. And since the order details on their website don't contain any useful updates neither do their customer service reps. No one can tell you when you'll get your order, or when you'll get a call back from them, but you can bet your $#*! that they processed that payment right away.

Based on the reviews i'm seeing here CarID is nothing more than a drop shipper, and a terrible one at that. They're sales people will make promises they can't keep to get your payment processed, then you'll be stuck communicating with ineffective outsourced support people who can't actually support you.

In my desperation to find a resolution I began looking for a way to contact someone who can help me get the details I need and resolve this issue. Much to my horror I found the reviews on this site. I searched extensively before I ordered and didn't see any significant complaints. I'm not sure how I missed this before. Now i'm stressed out wondering how long my $2,000 is going to be tied up with this mess and if or when I get my order will the wheels be undamaged, tires and TPMS sensors be mounted correctly and working. I'm picking my car up from the body shop today after having some repairs done. I can't really drive it because one of the wheels were damaged in an accident and it's currently got a donut on it. These were suppose to a replacement set. I can't drive my car more than a few miles with a donut on it and I'm not going to have a rental anymore from my insurance company and I don't know how long i'll be stuck in this situation. This is very frustrating!