Nick N.

I am a middle-aged sneaker head. Some of my most memorable moments as a kid and young man have been opening those Jordan 4's, 5's and 6's. Those models are my gems. When I'm not rocking a pair of J's, I rock Air Max 1's and 90's, or Air Max slides.

I have had an affinity with Nike shoes since I was a child. My 3 decade long loyalty to Nike has been mostly rewarded….up until now.

I don't know what happened that manifested such a stark change in their behavior or policies toward their loyal customers, but I recently bought my daughter a nice pair of Jordan Flight sweats she was dying to get for Xmas. Well OnTac delivered the package to wrong house (no surprise there). When I found the house it was delivered to (based on the delivery photo), the package was gone.

I've had this happen once before a couple Christmases back. Nike was very supportive and made sure I got properly compensated. It was an unfortunate but relatively painless experience. I was pleased. When I called them today however, the agent was quite combative and was making accusations of a criminal intent, which caught me completely off guard and ended up offending me on a deep level. I was told that Nike will no longer offer me assistance with returns or refunds.

I'm appalled that a company would go to such great lengths to treat a valued customer of their's in this manner. I won't lie, it will be hard to separate myself from a company that has brought so much enjoyment to my life. But I can't see myself willingly spending anymore money at Nike.

So I recently purchased a pair of new shoes from GOAT that showed up used. There were creases in the shoe, the outer sole was dirty, there were even stains on the fabric, and last but no least sock lint still inside the shoe. Not sure how, but I was told that they passed inspection and that I was not allowed to refund them. I asked for a discount and was denied that too. I gave them money for something I didn't receive in the condition it was said to be in and I was treated like a criminal for it.

I wrote a review a couple weeks ago describing how my first online purchase with www.NordstromRack.com went foul (Sitejabber would only allow me to review this company once so my previous review has now been updated to this one but you can get the gist of the first review in this review also). After 3 weeks of trying, I finally resolved that issue. I was given account credits for the major inconvenience too. That brings me to this review:

I used the fore mentioned credits to purchase some shoes for myself and some shoes for my daughter's birthday that is coming up. NordstromRack.com uses multiple shipping companies for any given order. One of those companies is OnTrac. My new order was sent via OnTrac. For those unfamiliar with OnTrac, google OnTrac's reviews and see just how terrible and unreliable they are for yourself. I opted in for an email delivery notification. I received said notification on the guaranteed delivery date of my package. All seemed great. However, when I got home it was the wrong package. It was for a totally different person, with a totally different order, and a totally different address. My father took the wrong package to the correct address, being the kind man that he is. Here I am, 2nd order in a row going through the same motions that I was so relieved to be done with last week. This is a zero percent success rate and it is unacceptable. That said, if you are a person who expects to receive the correct items, at the correct times, you DO NOT want to buy anything from www.NordstromRack.com. Chances are, you will be terribly disappointed like I am. You'll be spending hours of your free time trying to resolve an issue that should NEVER have happened in the first place. OnTrac is the WORST shipping/logistics company I have ever had the displeasure of using. Companies choose Ontrac because of the inexpensive shipping options they provide for companies like NordstromRack.com, knowing their reputation is bad and also knowing that it will come at the expense of their customers. What does that say about NordstromRack.com? To me, it says that they would rather save a few dollars on shipping, than ensure you or me, their customers, which are the lifeblood of any successful company, have a decent and dependable online shopping experience. Keep this in mind when purchasing from NordstromRack.com. I promise you this, if I can have two bad experiences, one right after the other, than so can you. If you don't mind receiving the wrong package, having to spend hours on end of your free time getting your refunds or finding your package, speaking with C. S. R.'s and Live Chat agents, by all means, you'll LOVE this place. For now, there is an investigation underway to find my package. I am told this should be resolved in 15 business days. Grrrrrrrrrrrrrr!