Nick P.

I have used Bigstock several times in the past and the service was fine. However, now there are serious problems. I have been charged a monthly rolling subscription fee, a subscription I never ordered or needed. In the past I just paid access for 1 month and paid a fee for one month. However, now you're automatically entered into a monthly rolling contract which you have to cancel on your online account. Didn't know this, so they debited my credit card for several months before I realized what was happening. I have read other reviews where people have even cancelled their subscription but Bigstock still carried on taking payments. So, I had to contact my credit card provider today to stop Bigstock taking any further payments.

It's a shame Bigstock now provide a service that is not transparent and you can be over charged hundreds of pounds with no chance of a refund. This might make money in the short term for Bigstock, However people like myself and others who have been burnt will not use Bigstock again.