Nicole C.

I purchased a patio set from their daily deals on 4/26 and saw where I was pre approved for the cc and could get 20% off my order. I applied, they then tell me I can't use it until I get the physical card. I then tell them to cancel the card and I'll just pay the way I planned to in the beginning. Fast forward 2 days, I look at my account and it shows an additional charge of $59. I call their customer service and they say it was freight charges. Never once did it mention a delivery charge, matter fact it shows free on my receipt. I sat on the phone with customer service for an hour and a half for them to offer me a $25 gift card and wouldn't allow me to speak with anyone higher up. This was my second time shopping with them and I'm sure the last.