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Don't order from these folks if you are on any kind of a deadline. They packaged my mug loosely in cardboard only, with no bubble wrap or anything to protect it from the normal process of shipping. Of course the mug arrived in pieces! I had paid extra for the fastest shipping available, so they should have been able to afford to put some decent packing material in there. When I emailed them for a replacement, they blamed the situation on the fact that they're just a small startup company, and they refused to ship a replacement overnight to me so that I could meet my deadline. This company cuts corners, so don't risk your money with them.
Tip for consumers:
Breakable items are not packaged properly and will arrive broken.
Products used:
a mug
Nicole E.'s review of LookHUMAN earned 2 Very Helpful votes
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Hi Nicole,
We appreciate you taking the time to write your review, though we are disappointed to hear that we did not meet your expectations and that your mug arrived broken. While we do our best to make sure our mugs arrive safely, these things do happen. We understand that we were unable to ship a replacement overnight, but this is due to the nature of our printing process - though we are so sorry that we couldn't fulfill your deadline. While we hope you could give us another chance in the future, we understand your hesitation. Rest assured our customer service and quality assurance team will do everything we can with the tools we have to remedy the situation and if you have any questions please don't hesitate to reach out to us!
Regards,
LookHUMAN