Nita S.

I ordered a backpack that was delivered to the wrong address by FedEx. When I called multiple times during business hours the phone goes straight to voicemail. When I emailed I got a response 2 weeks later asking if I want a refund or replacement. When I asked for replacement I never got a response back. Now I must dispute through my bank. I am really taken aback by the customer service of a company that is so popular and seems to be reputable.

I ordered 5 products from this company. 2 out out of 3 eyeshadows were crumbled because they were not properly packaged. In the past week I have attempted to call their customer service 4 times without an answer. They obviously do not have enough people working. Each time I am told by an automated system everyone is busy, I will recieve a call back etc. I also tried email through the contact form on their website with no reply after 3 days. I regret ordering from their site and wish I had just ordered their products through another retailer.

I've ordered from this site twice, both experiences have gone well! I love the always free shipping and it is great if you buy shoes from a brand you are familiar with like Qupid. Each time I bought booties and a boot, the products were as expected and arrived quick.

I purchased a dress from this online store for my birthday, they thereafter called me to tell me the dress was in an unsuitable/damaged condition to be shipped to me and it was the last one left, which sounded suspicious to me, they offered me to exchange it for another dress and waive the small price difference in the dress, I ordered a small which I usually wear, in a beaded dress, however I could not even get the dress on. They say that the models in the photos wear size small but those girls have much bigger assets, are more curvier, and thicker than me so I don't see how that is possible. I'm 5'4 130 lbs... anyways I sent that dress back for a medium, to find the dress fit but was just too ill-fitting to party in, the fabric was stiff with little stretch, no slit in the back, the edges of the backless part stuck up because of the fabric and cut, I wore the dress once and sold it on ebay, not to mention I had to find another last minute dress for my birthday. This experience while maybe not typical just left a bad taste in my mouth and has deterred me from shopping here again.