John S.

Lied about the lead time and pricing on the thousand dollar item. They make-up a price that the item is "discounted" from but the reality is the listed price they sell it for, IS the real price and the same price every one of their competitors sells it from. They also lie about their lead time. They lie and say they have much faster lead times than they do, causing you to buy the part. They then immediately email you saying they cannot meet that lead time. The entire reason you bought the part was because of their fast lead time, right? Wrong, they lied and want to keep your money. They then make it extremely difficult to cancel the order.

Keep in mind they quote "Rush Repair" times and charge double to triple what a normal 1-2 week repair takes. After you send in the product and confirm the repair with them, they NEVER meet the repair time quoted and to cover their $#*!, they say "O we had to order parts, that's why we did not contact you for a week and a half on your 2 day rush repair that you should of have a week ago." So they lie about their lead times in order to get the order and make sure you are stuck using them, then they don't contact you about how the repair is delayed because 1. They either have not even started work on the unit like they should have or 2. They know you would cancel the order, and then they to cover their $#*! they use the "we had to order parts" as an excuse. This company is a joke.