Do not believe the 10-14 day shipping promise. Every time you order from them, it will take a month to receive. They will send you an email making up a delay in shipping because the items you ordered are being restocked or on back order. I thought the first time it happened to me was a fluke so I placed a second order and the same thing happened. After talking to two of my friends who ordered from Halara, I realized they do this to everyone! It is to cover for the fact that they're shipping from China. The quality of the products has been decent.
Hi, We just reached out via private message too! Hope you'll give us a chance to make things right.