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It's been two weeks. Said I would get an email once it shipped… nothing. I have emailed twice. If they can't fulfil orders when they say they will, maybe they should stop accepting them. Especially during holiday season. My friend lives near HQ, very tempted to have her drive by address and see what the heck is going on. Looks like they might just be taking money from people and never following through.
Update: They finally reached out. Still a little disappointed by lack of communication. I will confirm once order has been received
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We're truly sorry to hear about the delay you've experienced with your order, and we appreciate your patience. Our team is currently looking into this matter urgently to provide you with an update. We understand the importance of timely deliveries, especially during the holiday season. Your concerns are being taken seriously, and we're committed to resolving this issue promptly.