Norfolk T.

The courier claimed that my parcel had been delivered and "handed to the customer". I received a text and an email but, when I returned home from work, there was no parcel, no note through the letterbox and none of my neighbours had seen a delivery vehicle. My next door neighbour kindly checked his video doorbell and nobody approached my house for two hours either side of the claimed delivery time. I tried in vain to resolve this problem directly with Yodel and I found barrier after barrier through an inefficient system being overseen by incompetent staff. This is an ongoing situation and the high value important item I expected has still not been delivered.