They don't know what they are doing. My shower has been not working because of a leak, for over 3 months now and till this moment it's still not fixed. First they didn't have a technician to send then asked me to find a plumber to fix it. I got an estimate from a plumber and they didn't accept his estimate. Then sent a plumber who doesn't do this kind of work. They require you to pay $65 every time a technician shows up wether they fix the issue or not! Total scam!