Eric A.

I want to be clear, this review is only for online shopping at the Ace website. I love my local Ace stores but online shopping is horrid. I had $20 to spend in rewards that were expiring at the end of the day. I didn't have a lot of time to drive to the store so I decided to use them for online shopping. Battling with the checkout system got me the most frustrated I have been in a long long time. There is a button to add a shipping address. I went to add one. It wouldn't take. After several tries I modified the old address they had on file even though I wanted to keep that one. That worked. However, my billing address is different. I tried to add a new billing address. Same problem, so after several tries again, I just had to modify the one that was there. But it turns out if you modify the billing address OR the shipping address, they also modify the other one. After fidgeting with this for nearly an hour, I gave up and decided to just have it shipped to my billing address (my Mom's house which is a 4 hour drive away). Then I entered my credit card. It gave me an error. I tried again and again, with multiple cards. It wouldn't accept any of them. I tried with a VISA debit too. No go. I promise you, my cards are all good and active. After two hours of fighting with the website just to buy one simple heater to use my $20 rewards, the brick and mortar store in town had closed for the day. I had to give up and my rewards expired. I will never shop at acehardware.com again.