Omer S.

This store has a good selection of camping and hiking gear, but is highly over priced. The membership is a gimmick to charge higher prices and to fool customers into believing they are getting a discount. Don't be fooled. Go to browse and buy it cheaper online. They used to have good customer service, but they changed their return policy. When we tried to return our unworn brand new purchases, the manager refused even to give us store credit because too much time had expired. This is despite the fact that we have been members for a number of years. The manager's attitude was smug and arrogant. This was at the East Hanover, NJ store. We used to buy from there occasionally because the service was good, but after this experience, we will never spend a penny there again. If a business charges a premium price, the manager and sales people need to treat the customers with respect.