Fernando P.

I started my treatment on Feb 2021, over 980 days ago. The results are disappointing, with marginal improvement. I'm on the nightly plan, and I wear my aligners for 10+ hours and use the vibrating hyperbyte. I wear each set of aligners for several weeks, six on average, until they fit comfortably, with no pressure. This is far more than the recommended minimum of 7 nights.
I have reached the end of a set of aligners and asked if another set will be prepared, given the treatment is clearly unfinished.
Their response is that I should try to go back to the beginning of the aligners set and start over. This would mean reusing aligners I used over 320 days ago.
I discarded the older aligners, but for the ones prior to last. For sanitation reasons and because they are severely worn after 40-60 continuous nights of use. They are designed for 7-14 nights of use.
Because I don't have the aligners I wore 300+ days ago, and even if my current aligners fit perfectly well, indicating I'm wearing the correct step, I was told that I voided my satisfaction guarantee, and they will only continue my plan if pay for a new plan, at a discounted rate.
I don't see how I would pay for a whole new plan, after 980 days of treatment on the current plan has produced such disappointing results. Further disappointing is that they use the technicality of me having discarded old, worn-out aligners, as justification to cease my treatment.
I can't recommend them.