Oscar H.

This website is not producing anything. It's like a portal for third-party sellers to sell their custom goods. Like an Etsy. And therefore they have no accountability, nor they can provide information about your order status correctly. Their delivery shipping estimates vary. I ordered an item in December that was supposed to be finished and shipped by mid-January. Beginning of February I started questioning what was with the order as there were literally no updates. They responded that the estimated delivery changed now to the end of February. TWO months since the order, without any progress. The next day, suddenly they prompted the seller to create a shipping label so they can say the item was just shipped. But that's a fake tactic, as the item has never left the warehouse so it was in fact not shipped.
They refuse to accept any cancellations or refunds due to the "custom nature" of the products even though the products were clearly not manufactured yet. I will never order from such an untrustworthy platform again. The sellers can only operate because they don't have any oversight and policies like they would have with amazon, etsy or ebay. Customer service representatives cannot provide accurate information with estimates at least in weeks and are lying about the state of orders.