Pamela C.

I bought something on sale on December 6th, I paid for it, and it said it would take 5-7 business days to arrive.
Then the email said it would arrive by December 18th. Fine, it's the holidays I can wait a little while longer.
December 18th comes around and nothing. I log on to the website and it says shipment still pending.
So I finally called only to find out that they CANCELLED MY ORDER WITHOUT TELLING ME IN ANY WAY.
No one has offered much of a reason so far, and I had to ask them what they would do to make it up to me as opposed to them offering something.
Of course the item that I ordered is no longer in stock. So I had to get something 3x more expensive for my gift.
While the people on the phone were helpful and dealt with my swearing and biting their heads off - there is no reason this should have happened in the first place. I am beyond disgusted with the overall business practice of cancelling an order (after taking money out immediately) and not saying anything.
I will be watching my bank account closely for that refund.