Pat F.

First of all, I want to begin with my satisfaction with the 'final' product was very satisfied. However, the road to obtaining my final product was a long, difficult, and non-communicative process which I would never want to go through again, nor would I have ordered my ring from this business had I known of the other previous issues others have reported about this business.

That being said here is my review:
PROS:
The 2nd wedding band they sent me was exactly what I had expected. The 1st one they sent me was also beautiful and well crafted but not what I had ordered.
CONS:
-After filling out the necessary RMA (Return Merchandise Authorization) form as required since my 1st wedding band received was the same one ordered, one of their customer service reps calls me to ask why I had returned the ring and what did I want done. The reasons for my return were included in the same box with the incorrectly delivered ring! Not only that, but I also e-mailed them as a secondary backup to ensure they knew of the reason for my return. Why ask me to complete a 3-page RMA form if you're not going to read what I spend a lot of time completing and returning to you as requested?
-Communication: Good luck trying to reach them via telephone at all hours of the day! You cannot even remain on hold, their phone system bumps you off and tells you to leave your name and number and they'll return your call. They'll never return your call. You have to keep calling them and hope they are available to answer you at that particular time. E-mail, good luck! I've never been responded to via e-mail despite my attempts to reach them at their info, customer service, sales, or RMA returns e-mail addresses. Their so-called "live chat" doesn't work (with my browser/operating system). You kind of just cross your fingers and hope they answer you if you called.
-The certificate of authenticity they send you is very poor and cheaply done. I'd almost have them place the information contained in the certificate of authenticity in the invoice as the paper is just plain copy paper and the color printing appears to be running out of ink since everything is so faded, its hard to read what's contained on the page.
-The shipping tracking information they provide is NOT via FedEx, UPS, or USPS. They use a third party shipping tracking provider called "ParcelProNotify" which isn't a shipping vendor but rather an insurer of the item(s) shipped by LoveWeddingBands.com and they cannot give you any info if you called to inquire about the shipment tracking since you are not the sender (you are the recipient, yet they cannot divulge the shipping status to you even if you have not received your item(s) and are worried if you'll even receive it at all). Why LoveWeddingBands.com doesn't provide the actual FedEx tracking number so you can track your item's progress until it's delivered is unbelievable. They've already paid for it, why not divulge it for the customer's peace of mind.
-They LIED to me! I happened to convince a person at ParcelProNotify to research my package supposedly on the way over 7 days ago via FedEx 2-day shipping. I was told I would receive my package by the end of the business day (the 7th day) and they confirmed LoveWeddingBands.com sent the package to me 2-day FedEx only two days prior. When their website and ParcelProNotify revealed they sent it to me 7 days ago. I was going to my PO Box 5 days in a row thinking why my 2-day FedEx had not yet arrived. It hadn't arrived yet since it had yet to be shipped, even though LoveWeddingBands.com reported that it was on the way.
-Attitude: When you are lucky enough to reach them via phone, the demeanor and attitude they provide you is not what you would expect from a reputable jeweler.

To be honest, I could not find the wedding band I wanted other than going through them and finding exactly what I wanted on their website. Now, it took them two tries to get it right in my instance. Others, as I've quickly found out, have had similar or worse dealings with this company than I have. Like I said, once my 2nd wedding band was delivered, it was very finely made and I have no complaints. But to say the process in obtaining this fine ring was a walk in the park and smooth and trouble free... Hardly! If you have an opportunity to purchase your wedding band elsewhere, I'd highly recommend it.